Frequently Asked
Questions
How can I contact you if I have questions about my booking?
You can send us an email at info@south-tours.com
Or leave your request on the contact form.
Or leave your request on the contact form.
What is your cancellation policy?
Cancellations made 24 hours or more before the tour receive a full refund. Later cancellations are non-refundable.
CANCELLATION AND WITHDRAWAL OF HALF DAY OR FULL DAY TOURS
If the passenger wants to cancel or interrupt travel, he has to do it in writing – e-mail or fax. The date on the written cancellation is used to calculate the costs of cancellation fees, which the tour operator will charge per person (percentage of total cost) under the following conditions:
14 or more days prior to the tour – no charge
13 – 8 days prior to the tour – 50% of the price
7 – 1 days prior to the tour – 100% of the price
CANCELLATION AND WITHDRAWAL OF TRAVEL(PACKAGE TOURS)
If the passenger wants to cancel or interrupt travel, he has to do it in writing – e-mail or fax. The date on the written cancellation is used to calculate the costs of cancellation fees, which the tour operator will charge per person (percentage of total cost) under the following conditions:
30 or more days prior to the start/arrival – 10% of the price
29-22 days prior to the start/arrival – 25% of the price
21-15 days prior to the start/arrival – 40% of the price
14-8 days prior to the start/arrival – 80% of the price
7-1 days prior to the start/arrival – 100% of the price
In the event of cancellation of travel/trip without the prior written notice, the agency retains the full amount (100%) of the overall cost, regardless of the reason behind cancellation.
CANCELLATION AND WITHDRAWAL OF HALF DAY OR FULL DAY TOURS
If the passenger wants to cancel or interrupt travel, he has to do it in writing – e-mail or fax. The date on the written cancellation is used to calculate the costs of cancellation fees, which the tour operator will charge per person (percentage of total cost) under the following conditions:
14 or more days prior to the tour – no charge
13 – 8 days prior to the tour – 50% of the price
7 – 1 days prior to the tour – 100% of the price
CANCELLATION AND WITHDRAWAL OF TRAVEL(PACKAGE TOURS)
If the passenger wants to cancel or interrupt travel, he has to do it in writing – e-mail or fax. The date on the written cancellation is used to calculate the costs of cancellation fees, which the tour operator will charge per person (percentage of total cost) under the following conditions:
30 or more days prior to the start/arrival – 10% of the price
29-22 days prior to the start/arrival – 25% of the price
21-15 days prior to the start/arrival – 40% of the price
14-8 days prior to the start/arrival – 80% of the price
7-1 days prior to the start/arrival – 100% of the price
In the event of cancellation of travel/trip without the prior written notice, the agency retains the full amount (100%) of the overall cost, regardless of the reason behind cancellation.
How far in advance should I book?
We recommend booking at least 24 hours in advance. During high season (June 1–August 31), book 2–3 days ahead to secure your spot.
Will I receive a confirmation after booking online?
Yes, you will receive an email with all the details after your booking.
Can I book online, or do I need to visit your agency in person?
Book online via the “Book Now” button. For specific requests, please contact us through the form or at info@south-tours.com
How do I book a tour?
You can book a tour via “Book Now” button on our product pages. If you have additional requests or questions, please contact us at info@south-tours.com. We will provide you with all the necessary information.
What payment methods do you accept?
Payments are processed securely through Stripe. We accept most major credit and debit cards, including Visa, MasterCard. As well as digital wallets (Google Pay, Apple Pay).
Do I need a license to rent a boat?
Yes, you need to have a license.
Or you can hire a skipper for an additional fee.
Or you can hire a skipper for an additional fee.
What language are your tours conducted in?
Group tours are guided in English. Guides in other languages (German, French, Spanish) can be arranged for an additional fee.
Are your tours suitable for families and children?
Most of our tours are great for families and kids! Some adventure tours have age limits — you’ll find them in the activity description.
Can you customize a private tour for my group or family?
Yes, we can. Please leave your request through the contact form or email us at info@south-tours.com
Where can I find your agency locations?
We have two offices in Dalmatia region of Croatia.
City of Split – Mrcelina 1
City of Trogir – Hrvatskih Mucenika 28
City of Split – Mrcelina 1
City of Trogir – Hrvatskih Mucenika 28